Find the answer. Know the next step.

Search account, funding, platform and partner questions.
Need help with an account? Contact support.⁶

Contact support Open an account

CFDs are high-risk, leveraged instruments. Losses may exceed deposited funds. Risk disclosure ›

Live chat, email and phone: 24/5⁶
From account opening to copy trading: 9 topics
Withdrawal processing: Typically one business day⁴
Guides for both platforms: MT4 · MT5

Topics

Browse by topic.

Choose a topic or search for an account, payment or platform question.

Popular:

About Traders Trust
Company details, published licence and client-money information.
Account opening
Live and demo accounts, documents, account types and dormant accounts.
Deposits and withdrawals
Methods, charges, processing times and minimums.
Trading platforms
MetaTrader 4 and 5: passwords, symbols, Expert Advisors.
Trading conditions
Spreads, margin, leverage, swaps, hedging and slippage.
Client area
Log-in, verification emails, documents and profiles.
Copy trading
Social Trader: copying, stopping and becoming a provider.
Partnerships
Introducing brokers and asset managers: how to join and get paid.
Promotions
Where to find current offers, how to claim and combine them.

Popular

Common questions, useful next steps.

Answers based on the published FAQ. Check current account conditions and ask support about exceptions.

Use the official registration page, verify your email, then complete your profile and upload your documents. The published FAQ requests colour copies of a valid passport or ID and a full-page bank statement issued within the last six months. Each client may have only one profile; the FAQ allows up to three live and three demo accounts per profile.

Account opening

The account comparison lists a USD 50 minimum deposit for Classic and USD 500 for Pro. The VIP card calls USD 5,000 a minimum balance, while the comparison calls it a minimum deposit. Check the requirement shown for your account before funding. Payment-method minimums may differ.

Accounts

The FAQ says withdrawals are typically processed within one business day. Processing is separate from arrival at your bank or payment provider. Check the available method, limits and estimated arrival time in the client area before requesting a withdrawal.

Withdrawals

The published funding page describes deposits and withdrawals as generally free, with exceptions. Network, bank or provider costs may apply. It also permits provider fees plus a 5% charge or restrictions in specified low-volume or suspected-abuse cases. Read the current funding conditions before confirming.

Deposits and withdrawals

You can practise with virtual funds in a demo account. The FAQ states that a demo remains valid for 30 days from its last use and allows up to three demos per profile. The demo landing page also advertises unlimited duration, so confirm current expiry rules in the client area. Demo results do not predict live results.

Can I try it first?

The FAQ classifies an account as dormant after six months of inactivity and states a USD 25 monthly fee until its balance reaches zero. Dormant accounts can be reactivated through support; archived accounts cannot be reactivated according to the FAQ.

Trading conditions

Losses may exceed deposited funds. The website also publishes a negative-balance-protection statement; read the agreement applicable to your account and ask support to confirm its scope and exclusions before trading.

What are the risks of trading CFDs?

CFDs are complex leveraged products. Price moves, leverage, gaps, slippage and financing costs can cause substantial losses, and losses may exceed deposited funds. Only trade if you understand the risks and can afford the potential loss.

What are the risks of trading CFDs?

Client area

Manage account funding in the client area.

Deposits, withdrawals and transfers between your wallet and MetaTrader all start under Funds.

Deposit
Funds › Deposit funds. Choose a method and enter the amount.
Transfer
Funds › Transfer funds, from your wallet to a trading account or back.
Withdraw
The FAQ says typically processed within one business day.⁴ Arrival time, minimums and available routes depend on the method. Review the current instructions before confirming.
Cancel a withdrawal
Funds › Transaction history, then Cancel withdrawal.

Accounts

Funds

Social Trader

Documents

Profile

Prices and balances shown are not live.⁸

Trading terms

Trading terms,
in plain words.

Understand the terms, then check your account conditions and each instrument’s current specification.

CFD
A contract on the price
A CFD gives price exposure without ownership. Either direction can result in losses.
SPREAD
The gap between buy and sell
From 1.5 pips on Classic, with no commission. From 0.0 pips on Pro and VIP, plus a commission on forex and metals.³
PIP
The smallest standard move
On most currency pairs a pip is the fourth decimal place: 0.0001.
MARGIN
The money to open a trade
Trade size ÷ leverage × price. One lot of EURUSD at 1:100 and 1.11825 needs 1,118.25 USD.
Leverage magnifies gains and losses alike and may change without prior notice. Losses may exceed deposited funds.
LEVERAGE
More exposure, more risk
At 1:500, $1 in your account controls $500 of exposure. Lower margin, but larger possible gains and losses.
Leverage magnifies gains and losses alike and may change without prior notice. Losses may exceed deposited funds.
MARGIN CALL · STOP OUT
50% and 20%
The published comparison lists 50% margin call and 20% stop-out. Margin level is equity ÷ used margin × 100. Automatic closing does not guarantee a maximum loss.
SWAP
The cost of holding overnight
Interest paid or earned on positions held past rollover, with a triple swap on Wednesday for forex and metals and Friday for other CFDs.
HEDGING
Allowed, larger leg only
Hedged positions need margin for the larger leg: 2 lots buy and 5 lots sell need margin for 5 lots.
SLIPPAGE
A fill at another price
An order fills at a different price than requested, usually in fast or thin markets. It can work for or against you.

Check current server time and symbol sessions. Margin and leverage · Swap rates · Trading hours Trading terms

MetaTrader,
answered.

Live chat · 24/5⁶
Open the published live-chat support channel.
support@ttcm.com
Or call +44 204 577 1087.

All the ways to reach us

Use the trading account number, trading password and exact server shown for your account. MT4 and MT5 are separate platforms; a client-area email and password are not MetaTrader credentials. Check the current device downloads or use the published WebTrader links.

Explore platforms

In the client area, open Account → Account Overview, select View beside the account, then Change beside Password. Use the official account interface and never send your trading password to support or through this page.

Explore platforms

The MT4 FAQ distinguishes the master password, which permits trading, from the investor password, which is read-only. Check that you used the trading password and correct server. If trading remains unavailable, contact support about the account status.

Explore platforms

In MT4, right-click Market Watch and choose Show All. Availability still depends on the account and server. Check a symbol’s current specification before trading it.

Explore platforms

The published FAQ permits Expert Advisors on MT4 and instructs users to enable AutoTrading. Automated strategies can lose money and need monitoring; platform availability does not guarantee strategy performance.

Explore platforms

Use the official client-area password-reset page. Check your inbox and spam folder for the reset email. Contact support if you no longer control the registered email address; never share a password or verification code.

Explore platforms

Open Social Trader in the official client area and review each strategy’s profile, fees, history and risk settings. Past performance does not guarantee future results. Copying can produce losses and remains subject to the applicable service terms.

Copy trading

Start

Demo or live

Ready when the
market opens.

Spreads from 0.0 pips on
Pro,³ MetaTrader 4 and 5, and
a licence² you can look up.

Open an account Try free demo

CFDs are high-risk, leveraged instruments. Losses may exceed deposited funds. Risk disclosure ›

Find the answer. Know the next step.

Search account, funding, platform and partner questions.
Need help with an account? Contact support.⁶

Contact support Open an account

CFDs are high-risk, leveraged instruments. Losses may exceed deposited funds. Risk disclosure ›

Live chat, email and phone: 24/5⁶
From account opening to copy trading: 9 topics
Withdrawal processing: Typically one business day⁴
Guides for both platforms: MT4 · MT5

Topics

Browse by topic.

Choose a topic or search for an account, payment or platform question.

Popular:

About Traders Trust
Company details, published licence and client-money information.
Account opening
Live and demo accounts, documents, account types and dormant accounts.
Deposits and withdrawals
Methods, charges, processing times and minimums.
Trading platforms
MetaTrader 4 and 5: passwords, symbols, Expert Advisors.
Trading conditions
Spreads, margin, leverage, swaps, hedging and slippage.
Client area
Log-in, verification emails, documents and profiles.
Copy trading
Social Trader: copying, stopping and becoming a provider.
Partnerships
Introducing brokers and asset managers: how to join and get paid.
Promotions
Where to find current offers, how to claim and combine them.

Popular

Common questions, useful next steps.

Answers based on the published FAQ. Check current account conditions and ask support about exceptions.

Account opening

Accounts

Withdrawals

Deposits and withdrawals

Can I try it first?

Trading conditions

What are the risks of trading CFDs?

Client area

Manage account funding in the client area.

Deposits, withdrawals and transfers between your wallet and MetaTrader all start under Funds.

Deposit
Funds › Deposit funds. Choose a method and enter the amount.
Transfer
Funds › Transfer funds, from your wallet to a trading account or back.
Withdraw
The FAQ says typically processed within one business day.⁴ Arrival time, minimums and available routes depend on the method. Review the current instructions before confirming.
Cancel a withdrawal
Funds › Transaction history, then Cancel withdrawal.

Accounts

Funds

Social Trader

Documents

Profile

Prices and balances shown are not live.⁸

Trading terms

Trading terms,
in plain words.

Understand the terms, then check your account conditions and each instrument’s current specification.

CFD
A contract on the price
A CFD gives price exposure without ownership. Either direction can result in losses.
SPREAD
The gap between buy and sell
From 1.5 pips on Classic, with no commission. From 0.0 pips on Pro and VIP, plus a commission on forex and metals.³
PIP
The smallest standard move
On most currency pairs a pip is the fourth decimal place: 0.0001.
MARGIN
The money to open a trade
Trade size ÷ leverage × price. One lot of EURUSD at 1:100 and 1.11825 needs 1,118.25 USD.
Leverage magnifies gains and losses alike and may change without prior notice. Losses may exceed deposited funds.
LEVERAGE
More exposure, more risk
At 1:500, $1 in your account controls $500 of exposure. Lower margin, but larger possible gains and losses.
Leverage magnifies gains and losses alike and may change without prior notice. Losses may exceed deposited funds.
MARGIN CALL · STOP OUT
50% and 20%
The published comparison lists 50% margin call and 20% stop-out. Margin level is equity ÷ used margin × 100. Automatic closing does not guarantee a maximum loss.
SWAP
The cost of holding overnight
Interest paid or earned on positions held past rollover, with a triple swap on Wednesday for forex and metals and Friday for other CFDs.
HEDGING
Allowed, larger leg only
Hedged positions need margin for the larger leg: 2 lots buy and 5 lots sell need margin for 5 lots.
SLIPPAGE
A fill at another price
An order fills at a different price than requested, usually in fast or thin markets. It can work for or against you.

Check current server time and symbol sessions. Margin and leverage · Swap rates · Trading hours Trading terms

MetaTrader,
answered.

Live chat · 24/5⁶
Open the published live-chat support channel.
support@ttcm.com
Or call +44 204 577 1087.

All the ways to reach us

Explore platforms

In MT4, right-click Market Watch and choose Show All. Availability still depends on the account and server. Check a symbol’s current specification before trading it.

Explore platforms

Copy trading

Start

Demo or live

Ready when the
market opens.

Spreads from 0.0 pips on
Pro,³ MetaTrader 4 and 5, and
a licence² you can look up.

Open an account Try free demo

CFDs are high-risk, leveraged instruments. Losses may exceed deposited funds. Risk disclosure ›

Browse by topic.

Common questions, useful next steps.

How do I open a live account?

What is the minimum deposit?

How fast are withdrawals processed?

Are there charges on deposits and withdrawals?

Can I try it first?

What are dormant accounts?

Can I lose more than I deposit?

What are the risks of trading CFDs?

Manage account funding in the client area.

Trading terms,in plain words.

A contract on the price

The gap between buy and sell

The smallest standard move

The money to open a trade

More exposure, more risk

50% and 20%

The cost of holding overnight

Allowed, larger leg only

A fill at another price

MetaTrader, answered.

Which trading platforms can I use?

I forgot my trading account password

The New Order button is greyed out

I only see a few symbols in Market Watch

Can I use Expert Advisors?

How do I reset my client area password?

How do I review copy-trading strategies?

Ready when themarket opens.

Browse by topic.

Common questions, useful next steps.

How do I open a live account?

What is the minimum deposit?

How fast are withdrawals processed?

Are there charges on deposits and withdrawals?

Can I try it first?

What are dormant accounts?

Can I lose more than I deposit?

What are the risks of trading CFDs?

Manage account funding in the client area.

Trading terms,in plain words.

A contract on the price

The gap between buy and sell

The smallest standard move

The money to open a trade

More exposure, more risk

50% and 20%

The cost of holding overnight

Allowed, larger leg only

A fill at another price

MetaTrader, answered.

Which trading platforms can I use?

I forgot my trading account password

The New Order button is greyed out

I only see a few symbols in Market Watch

Can I use Expert Advisors?

How do I reset my client area password?

How do I review copy-trading strategies?

Ready when themarket opens.

Trading terms,
in plain words.

MetaTrader,
answered.

Ready when the
market opens.

Trading terms,
in plain words.

MetaTrader,
answered.

Ready when the
market opens.