Legal information
Tell us about a complaint.
If you are unhappy with a service, read the Complaints Policy and use the complaint channel stated in the document that applies to your account.
CFDs are high-risk, leveraged instruments. Losses may exceed deposited funds. Risk disclosure ›
Prepare the information
Describe what happened, when it happened and the outcome you are seeking. Include the relevant account or transaction reference and keep a copy of your complaint and supporting records.
Follow the applicable process
The Complaints Policy sets out the applicable process. Check that you are using the correct company and contact destination before sending personal information.
Need help finding the right channel?
Contact support at support@ttcm.com or call +44 204 577 1087 and ask for the complaint process for your account.
Do not include your password or payment-card security code.